The Program Manager / Client Services Manager (PM/CSM) owns the direct execution of the Client Journey for an assigned portfolio of client accounts from onboarding through renewal. This role personally initiates projects, presents recommendations, runs client meetings, initiates audits, and manages the day-to-day client relationship to meet and exceed client expectations. The PM/CSM is also responsible for the full onboarding of new clients and the professional offboarding of departing clients ...
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